The 24-hour re-clean guarantee
If any task on your scope of work is missed or performed below standard, report it within 24 hours of the service visit and we will return and correct it at no charge — in most cases on the very next shift, and within 48 hours at the latest.
How to report an issue
Call +1 858 782 4482 during office hours, use the after-hours dispatch number provided in your welcome pack, or email John@wecb.mtechmpl.com with the site name, the date of the visit and a short description. A photograph helps but is not required. Every report is logged with a reference number and closed only when you confirm the correction.
When we issue a credit
If we cannot correct the issue within 48 hours of a valid report, the affected portion of that visit is credited to your next invoice. If the same task fails inspection three times in a rolling 90-day period, the full value of that task for the month is credited automatically without you having to ask.
Refunds on prepaid work
Where a client has prepaid for periodic or project work that we are unable to deliver, the unused amount is refunded in full to the original payment method within ten business days of cancellation.
Project and one-off work
One-off deep cleans and post-construction work carry a seven-day punch-list window. Anything on the agreed scope that is identified within that window is corrected at no charge.
What the guarantee does not cover
The guarantee applies to tasks listed on your scope of work. It does not cover work that was never contracted, areas that were inaccessible or unsafe at the time of service, damage caused by third parties, or conditions that require a specialist trade such as remediation, plumbing or pest control. If a repeated issue points to a scope that is too thin for how the building is used, we will say so and propose a revised scope rather than absorb it indefinitely.
Cancelling recurring service
After the initial 30-day trial period, either party may cancel with 30 days' written notice. Final invoicing covers services delivered up to the last scheduled visit. Keys, fobs and access cards are returned in person and signed for.
Escalation
If a matter is not resolved to your satisfaction by our field team, it escalates to John Davis personally. He will respond within two business days.